Parenting A Teenager

1.  When will I get my e-Book?

Our payment processor is PayPal. All our electronic products are available for download immediately after completing the payment process by clicking the bar 

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2. This did not work for me - what now?

If you miss this step:

Send us an e-mail. Please tell us...

• the name of the Parenting A Teenager downloadable product you ordered or which e-mail you did not get
  
• PayPal confirmation number or transaction ID
  
• your first and last name
  

3.  I sent an email to Customer Service, but did not get a response!

We respond to all emails within 24 hours.

How to make sure you receive our response:

ISPs (ex., earthlink.net, comcast.net) and Web-based mail services (ex., Hotmail, Yahoo! Mail, Gmail) use filters to keep spam out of your inbox. Sometimes they accidentally filter e-mail that you want.

Mistakes happen. There is a ton of spam, so good e-mail can be filtered out by mistake. We all have to deal, unfortunately, with the fallout of what spammers do to the Internet.

Naturally, you want to keep spam out. And you need to receive important Parenting A Teenager communications, such as Support e-mail and any other e-mail that you have specifically requested (and we only send mail that you request).

Your goal and ours is to avoid the cross-fire of the ever-escalating war between spammers and ISPs/mail services.

Using Yahoo! Mail, Hotmail, Gmail, or Other Web-based Mail?

Check your Bulk, Junk or Spam folder (respectively). If you find an e-mail there from Parenting A Teenager or "Customerservice," click to indicate that it is not bulk, junk or spam. The same type of process works for all major Web-based e-mail services (ex., AOL's). 

Hotmail: Click the Options link on the main menu tabs, then Safe List. Add our address to the Safe List.

Yahoo!: Click Mail Options > Filters > Add Filter and add our address. 
 
Using Outlook, Eudora or Other Client-side E-mail Software?

You may not receive e-mail you want if it has been filtered out by your ISP before they deliver it to you. This may not be as easy to resolve as Web-based e-mail. But here is what we recommend...

AOL (aol.com):   Log into your AOL/AIM Webmail Account and add Parentingateenager.net to your Address Book (click the Add Address button to add to your "People I Know" list). Check AOL's help for additional details, if required. You could also indicate "not spam" in AOL's Webmail.

Other ISPs (ex., att.net, attglobal.net, bellsouth.net, earthlink.net, verizon.net, comcast.net):
They intentionally are impossible to reach. They don't want to argue. Either use their Web-based e-mail to indicate that mail from Parenting A Teenager is not spam or switch to Gmail or Yahoo! Mail (the most reliable mail delivery systems).

To Receive E-mail That You Have Missed...

OK, you have either indicated that a Parenting A Teenager e-mail is not junk or you have switched your address to Yahoo! Mail or Gmail (if your ISP will not help you out). And now you want to receive "that missing mail." Here's what to do...

Send us an e-mail. Please tell us...

• the name of the Parenting A Teenager downloadable product you ordered or which e-mail you did not get
  
• PayPal confirmation number or transaction ID
  
• your first and last name
  
• the e-mail address that we should now send to.
  

We will re-send your download link or e-mail.

Thank you,
Customer Service
Parenting A Teenager
919-608-9715